Jussi Ronkainen Jorma Taramaa Arto Savuoja Characteristics of Process Improvement of Hardware-Related SW. 247-257 2002 conf/profes/2002 PROFES http://link.springer.de/link/service/series/0558/bibs/2559/25590247.htm db/conf/profes/profes2002.html#RonkainenTS02