BibTeX record conf/profes/JanttiP08

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@inproceedings{DBLP:conf/profes/JanttiP08,
  author       = {Marko J{\"{a}}ntti and
                  Niko Pylkk{\"{a}}nen},
  editor       = {Andreas Jedlitschka and
                  Outi Salo},
  title        = {Improving Customer Support Processes: {A} Case Study},
  booktitle    = {Product-Focused Software Process Improvement, 9th International Conference,
                  {PROFES} 2008, Monte Porzio Catone, Italy, June 23-25, 2008, Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {5089},
  pages        = {317--329},
  publisher    = {Springer},
  year         = {2008},
  url          = {https://doi.org/10.1007/978-3-540-69566-0\_26},
  doi          = {10.1007/978-3-540-69566-0\_26},
  timestamp    = {Wed, 07 Dec 2022 23:09:36 +0100},
  biburl       = {https://dblp.org/rec/conf/profes/JanttiP08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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