BibTeX record conf/profes/Jantti12

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@inproceedings{DBLP:conf/profes/Jantti12,
  author       = {Marko J{\"{a}}ntti},
  editor       = {Oscar Dieste and
                  Andreas Jedlitschka and
                  Natalia Juristo Juzgado},
  title        = {Improving {IT} Service Desk and Service Management Processes in Finnish
                  Tax Administration: {A} Case Study on Service Engineering},
  booktitle    = {Product-Focused Software Process Improvement - 13th International
                  Conference, {PROFES} 2012, Madrid, Spain, June 13-15, 2012 Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {7343},
  pages        = {218--232},
  publisher    = {Springer},
  year         = {2012},
  url          = {https://doi.org/10.1007/978-3-642-31063-8\_17},
  doi          = {10.1007/978-3-642-31063-8\_17},
  timestamp    = {Wed, 07 Dec 2022 23:09:36 +0100},
  biburl       = {https://dblp.org/rec/conf/profes/Jantti12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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