Make it so! Jean-Luc Picard, Bart Simpson and the design of e-public services.

Andy Dearden Angela Lauener Frances Slack Chris Roast Steve Cassidy Make it so! Jean-Luc Picard, Bart Simpson and the design of e-public services. 67-76 2006 conf/pdc/2006 PDC http://doi.acm.org/10.1145/1147261.1147272 db/conf/pdc/pdc2006.html#DeardenLSRC06