Birger Andersson Ilia Bider Erik Perjons Integration of Business Process Support with Knowledge Management - A Practical Perspective. 227-238 http://springerlink.metapress.com/openurl.asp?genre=article&issn=0302-9743&volume=3336&spage=227 2004 conf/pakm/2004 PAKM db/conf/pakm/pakm2004.html#AnderssonBP04