<?xml version="1.0"?>
<dblp>
<inproceedings key="conf/noms/Nix98" mdate="2008-12-10">
<author>Kevin R. Nix</author>
<title>Integrating the call center into the telecom enterprise.</title>
<pages>31-43</pages>
<year>1998</year>
<booktitle>NOMS</booktitle>
<ee>http://dx.doi.org/10.1109/NOMS.1998.654839</ee>
<crossref>conf/noms/1998</crossref>
<url>db/conf/noms/noms1998.html#Nix98</url>
</inproceedings>
</dblp>
