DiaoB08'

BibTeX

@inproceedings{DBLP:conf/noms/DiaoB08,
  author    = {Yixin Diao and
               Kamal Bhattacharya},
  title     = {Estimating business value of IT services through process
               complexity analysis},
  booktitle = {NOMS},
  year      = {2008},
  pages     = {208-215},
  ee        = {http://dx.doi.org/10.1109/NOMS.2008.4575136},
  crossref  = {DBLP:conf/noms/2008},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}

@proceedings{DBLP:conf/noms/2008,
  title     = {IEEE/IFIP Network Operations and Management Symposium: Pervasive
               Management for Ubioquitous Networks and Services, NOMS 2008,
               7-11 April 2008, Salvador, Bahia, Brazil},
  booktitle = {NOMS},
  publisher = {IEEE},
  year      = {2008},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}