BibTeX record conf/new2an/Schneps-SchneppeS09

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@inproceedings{DBLP:conf/new2an/Schneps-SchneppeS09,
  author       = {Manfred Schneps{-}Schneppe and
                  Janis Sedols},
  editor       = {Sergey I. Balandin and
                  Dmitri Moltchanov and
                  Yevgeni Koucheryavy},
  title        = {Multi-Skill Call Center as a Grading from "Old" Telephony},
  booktitle    = {Smart Spaces and Next Generation Wired/Wireless Networking, 9th International
                  Conference, {NEW2AN} 2009 and Second Conference on Smart Spaces, ruSMART
                  2009, St. Petersburg, Russia, September 15-18, 2009. Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {5764},
  pages        = {154--167},
  publisher    = {Springer},
  year         = {2009},
  url          = {https://doi.org/10.1007/978-3-642-04190-7\_15},
  doi          = {10.1007/978-3-642-04190-7\_15},
  timestamp    = {Tue, 14 May 2019 10:00:43 +0200},
  biburl       = {https://dblp.org/rec/conf/new2an/Schneps-SchneppeS09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}