Automated Quality Monitoring for Call Centers using Speech and NLP Technologies.

Geoffrey Zweig Olivier Siohan George Saon Bhuvana Ramabhadran Daniel Povey Lidia Mangu Brian Kingsbury Automated Quality Monitoring for Call Centers using Speech and NLP Technologies. 2006 conf/naacl/2006 HLT-NAACL http://acl.ldc.upenn.edu/N/N06/N06-4011.pdf db/conf/naacl/naacl2006.html#ZweigSSRPMK06