<?xml version="1.0"?>
<dblp>
<inproceedings key="conf/mobis/ThomasWDLS08" mdate="2009-01-26">
<author>Oliver Thomas</author>
<author>Philipp Walter</author>
<author>Thorsten Dollmann</author>
<author>Peter Loos</author>
<author>Michael Schlicker</author>
<title>Using Fuzzy Process Models to Improve Technical Customer Services: A Gase Study for Heating Facilities.</title>
<pages>165-177</pages>
<year>2008</year>
<booktitle>MobIS</booktitle>
<crossref>conf/mobis/2008</crossref>
<url>db/conf/mobis/mobis2008.html#ThomasWDLS08</url>
</inproceedings>
</dblp>
