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BibTeX record conf/lisa/Scott97
@inproceedings{DBLP:conf/lisa/Scott97, author = {Peter Scott}, editor = {Hal Pomeranz and Celeste Stokely}, title = {Automating 24x7 Support Response To Telephone Requests}, booktitle = {Proceedings of the 11th Conference on Systems Administration (LISA-97), San Diego, California, USA, October 26-31, 1997}, pages = {27--36}, publisher = {{USENIX}}, year = {1997}, url = {http://www.usenix.org/publications/library/proceedings/lisa97/04.scott.html}, timestamp = {Tue, 02 Feb 2021 08:06:06 +0100}, biburl = {https://dblp.org/rec/conf/lisa/Scott97.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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