Peer Certification: Techniques and Tools for Reducing System Admin Support Burdens While Improving Customer Service.

Stacy Purcell Sally Hambridge David Armstrong Tod Oace Matt Baker Jeff Sedayao Peer Certification: Techniques and Tools for Reducing System Admin Support Burdens While Improving Customer Service. 105-114 2003 conf/lisa/2003 LISA http://www.usenix.org/publications/library/proceedings/lisa03/tech/purcell.html db/conf/lisa/lisa2003.html#PurcellHAOBS03