Silke Palkovits Robert Woitsch Dimitris Karagiannis Process-Based Knowledge Management and Modelling in E-government - An Inevitable Combination. 213-218 2003 conf/kmgov/2003 KMGov http://link.springer.de/link/service/series/0558/bibs/2645/26450213.htm db/conf/kmgov/kmgov2003.html#PalkovitsWK03