Kyoung Jun Lee Byul Jeon Analysis of Best Practice Policy and Benchmarking Behavior for Government Knowledge Management. 70-79 http://springerlink.metapress.com/openurl.asp?genre=article&issn=0302-9743&volume=3035&spage=70 2004 conf/kmgov/2004 KMGov db/conf/kmgov/kmgov2004.html#LeeJ04