Meliha Handzic The Role of Knowledge Mapping in Electronic Government. 9-17 http://springerlink.metapress.com/openurl.asp?genre=article&issn=0302-9743&volume=3035&spage=9 2004 conf/kmgov/2004 KMGov db/conf/kmgov/kmgov2004.html#Handzic04