John Fraser Nick Adams Ann Macintosh Andy McKay-Hubbard Tomás Pariente Lobo Pablo Fernandez Pardo Rafael Cañadas Martínez Jesús Sobrado Vallecillo Knowledge Management Applied to E-government Services: The Use of an Ontology. 116-126 2003 conf/kmgov/2003 KMGov http://link.springer.de/link/service/series/0558/bibs/2645/26450116.htm db/conf/kmgov/kmgov2003.html#FraserAMMLPMV03