Mariangela Contenti Alessandro Termini Massimo Mecella Roberto Baldoni An E-service-Based Framework for Inter-administration Cooperation. 13-24 2003 conf/kmgov/2003 KMGov http://link.springer.de/link/service/series/0558/bibs/2645/26450013.htm db/conf/kmgov/kmgov2003.html#ContentiTMB03