Maria Angela Biasiotti Roberta Nannucci Learning to Become an E-citizen: The European and Italian Policies. 269-280 http://springerlink.metapress.com/openurl.asp?genre=article&issn=0302-9743&volume=3035&spage=269 2004 conf/kmgov/2004 KMGov db/conf/kmgov/kmgov2004.html#BiasiottiN04