Dragan Jevtic Marijan Kunstic Denis Ouzecki The Effect of Alteration in Service Environments with Distributed Intelligent Agents. 16-22 2005 conf/kes/2005-3 KES (3) http://dx.doi.org/10.1007/11553939_3 db/conf/kes/kes2005-3.html#JevticKO05