Pragmatic text mining: minimizing human effort to quantify many issues in call logs.

George Forman Evan Kirshenbaum Jaap Suermondt Pragmatic text mining: minimizing human effort to quantify many issues in call logs. 852-861 2006 conf/kdd/2006 KDD http://doi.acm.org/10.1145/1150402.1150520 db/conf/kdd/kdd2006.html#FormanKS06