@proceedings{DBLP:conf/kdd/2001web,
  editor    = {Ron Kohavi and
               Brij M. Masand and
               Myra Spiliopoulou and
               Jaideep Srivastava},
  title     = {WEBKDD 2001 - Mining Web Log Data Across All Customers Touch
               Points, Third International Workshop, San Francisco, CA,
               USA, August 26, 2001, Revised Papers},
  booktitle = {WEBKDD},
  publisher = {Springer},
  series    = {Lecture Notes in Computer Science},
  volume    = {2356},
  year      = {2002},
  isbn      = {3-540-43969-2},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}