Mor Harchol-Balter Nikhil Bansal Bianca Schroeder Mukesh Agrawal SRPT Scheduling for Web Servers. 11-20 2001 conf/jsspp/2001 JSSPP http://link.springer.de/link/service/series/0558/bibs/2221/22210011.htm db/conf/jsspp/jsspp2001.html#Harchol-BalterBSA01