Francisco Andrade Paulo Novais Davide Carneiro John Zeleznikow José Neves Using BATNAs and WATNAs in Online Dispute Resolution. 5-18 2009 JSAI-isAI Workshops http://dx.doi.org/10.1007/978-3-642-14888-0_2 conf/jsai/2009 db/conf/jsai/jsai2009.html#AndradeNCZN09