@inproceedings{DBLP:conf/iwsm/DumkeW00,
author = {Reiner R. Dumke and
Cornelius Wille},
title = {A New Metric-Based Approach for the Evaluation of Customer
Satisfaction in the IT Area},
booktitle = {IWSM},
year = {2000},
pages = {183-195},
ee = {http://dx.doi.org/10.1007/3-540-44704-0_15},
crossref = {DBLP:conf/iwsm/2000},
bibsource = {DBLP, http://dblp.uni-trier.de}
}
@proceedings{DBLP:conf/iwsm/2000,
editor = {Reiner R. Dumke and
Alain Abran},
title = {New Approaches in Software Measurement, 10th International
Workshop, IWSM 2000, Berlin, Germany, October 4-6, 2000,
Proceedings},
booktitle = {IWSM},
publisher = {Springer},
series = {Lecture Notes in Computer Science},
volume = {2006},
year = {2001},
isbn = {3-540-41727-3},
bibsource = {DBLP, http://dblp.uni-trier.de}
}
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