A Home Page Is Where the Heart Is: Using Games Based Design Techniques to Enhance Contact Centre Interfaces.

Nicola Millard Paul K. Buckley Faye Skinner Rosita Venousiou A Home Page Is Where the Heart Is: Using Games Based Design Techniques to Enhance Contact Centre Interfaces. 393-397 http://springerlink.metapress.com/openurl.asp?genre=article&issn=0302-9743&volume=3166&spage=393 2004 conf/iwec/2004 ICEC db/conf/iwec/icec2004.html#MillardBSV04