Shubhashis Sengupta Characterizing Web Workloads - A Transaction-Oriented View. 102-111 http://springerlink.metapress.com/openurl.asp?genre=article&issn=0302-9743&volume=2918&spage=102 2003 conf/iwdc/2003 IWDC db/conf/iwdc/iwdc2003.html#Sengupta03