@inproceedings{DBLP:conf/iva/TataiCKSL03,
  author    = {G{\'a}bor Tatai and
               Annam{\'a}ria Csord{\'a}s and
               {\'A}rp{\'a}d Kiss and
               Attila Szal{\'o} and
               L{\'a}szl{\'o} Laufer},
  title     = {Happy Chatbot, Happy User},
  booktitle = {IVA},
  year      = {2003},
  pages     = {5-12},
  ee        = {http://dx.doi.org/10.1007/978-3-540-39396-2_2},
  crossref  = {DBLP:conf/iva/2003},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}

@proceedings{DBLP:conf/iva/2003,
  editor    = {Thomas Rist and
               Ruth Aylett and
               Daniel Ballin and
               Jeff Rickel},
  title     = {Intelligent Agents, 4th International Workshop, IVA 2003,
               Kloster Irsee, Germany, September 15-17, 2003, Proceedings},
  booktitle = {IVA},
  publisher = {Springer},
  series    = {Lecture Notes in Computer Science},
  volume    = {2792},
  year      = {2003},
  isbn      = {3-540-20003-7},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}