Ilene Burnstein Taratip Suwannasart C. Robert Carlson Developing a Testing Maturity Model for Software Test Process Evaluation and Improvement. 581-589 1996 conf/itc/1996 ITC db/conf/itc/itc1996.html#BurnsteinSC96 http://doi.ieeecomputersociety.org/10.1109/TEST.1996.557106