Claudio Bartolini Karin Breitman Simone Diniz Junqueira Barbosa Mathias Sallé Rita Berardi Glaucia Melissa Campos Erik Eidt Understanding IT Organizations. 488-501 2010 ISoLA (1) http://dx.doi.org/10.1007/978-3-642-16558-0_41 conf/isola/2010-1 db/conf/isola/isola2010-1.html#BartoliniBBSBCE10