Experiences Using Intelligent Agent Technologies as a Unifying Approach to Network Management, Service Management and Service Delivery.

David Kerr Donie O'Sullivan Richard Evans Ray Richardson Fergal Somers Experiences Using Intelligent Agent Technologies as a Unifying Approach to Network Management, Service Management and Service Delivery. 115-126 http://link.springer.de/link/service/series/0558/bibs/1430/14300115.htm 1998 conf/isn/1998 IS&N db/conf/isn/isn1998.html#KerrOERS98