BibTeX record conf/isn/CovaciD97

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@inproceedings{DBLP:conf/isn/CovaciD97,
  author       = {Stefan Covaci and
                  Dan Dragan},
  editor       = {Alvin P. Mullery and
                  Michel Besson and
                  M{\'{a}}rio Campolargo and
                  Roberta Gobbi and
                  Rick Reed},
  title        = {Towards Harmonised Pan-European {TMN} Customer Care Solutions: Interoperable
                  Trouble Ticketing Management Service},
  booktitle    = {Intelligence in Services and Networks: Technology for Cooperative
                  Competition, Fourth International Conference on Intelligence and Services
                  in Networks, IS{\&}N'97, Cernobbio, Italy, May 27-29, 1997, Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {1238},
  pages        = {255--262},
  publisher    = {Springer},
  year         = {1997},
  url          = {https://doi.org/10.1007/3-540-63135-6\_25},
  doi          = {10.1007/3-540-63135-6\_25},
  timestamp    = {Tue, 14 May 2019 10:00:54 +0200},
  biburl       = {https://dblp.org/rec/conf/isn/CovaciD97.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}