DBLP BibTeX Record 'conf/ismis/RyzkoK11'

@inproceedings{DBLP:conf/ismis/RyzkoK11,
  author    = {Dominik Ryzko and
               Jan Kaczmarek},
  title     = {Customer Experience Management Architecture for Enhancing
               Corporate Customer Centric Capabilities},
  booktitle = {ISMIS Industrial Session},
  year      = {2011},
  pages     = {319-328},
  ee        = {http://dx.doi.org/10.1007/978-3-642-22732-5_26},
  crossref  = {DBLP:conf/ismis/2011is},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}
@proceedings{DBLP:conf/ismis/2011is,
  editor    = {Dominik Ryzko and
               Henryk Rybinski and
               Piotr Gawrysiak and
               Marzena Kryszkiewicz},
  title     = {Emerging Intelligent Technologies in Industry, 19th International
               Symposium, ISMIS 2011, Warsaw, Poland, June 28-30, 2011.
               Proceedings of the Industrial Session},
  booktitle = {ISMIS Industrial Session},
  publisher = {Springer},
  series    = {Studies in Computational Intelligence},
  volume    = {369},
  year      = {2011},
  isbn      = {978-3-642-22731-8},
  ee        = {http://dx.doi.org/10.1007/978-3-642-22732-5},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}