BibTeX record: conf/ismis/RyzkoK11

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@inproceedings{DBLP:conf/ismis/RyzkoK11,
  author    = {Dominik Ryzko and
               Jan Kaczmarek},
  title     = {Customer Experience Management Architecture for Enhancing Corporate
               Customer Centric Capabilities},
  booktitle = {Emerging Intelligent Technologies in Industry, 19th International
               Symposium, {ISMIS} 2011, Warsaw, Poland, June 28-30, 2011. Proceedings
               of the Industrial Session},
  year      = {2011},
  pages     = {319--328},
  crossref  = {DBLP:conf/ismis/2011is},
  url       = {http://dx.doi.org/10.1007/978-3-642-22732-5_26},
  doi       = {10.1007/978-3-642-22732-5_26},
  timestamp = {Fri, 24 Oct 2014 12:36:04 +0200},
  biburl    = {http://dblp.uni-trier.de/rec/bib/conf/ismis/RyzkoK11},
  bibsource = {dblp computer science bibliography, http://dblp.org}
}
@proceedings{DBLP:conf/ismis/2011is,
  editor    = {Dominik Ryzko and
               Henryk Rybinski and
               Piotr Gawrysiak and
               Marzena Kryszkiewicz},
  title     = {Emerging Intelligent Technologies in Industry, 19th International
               Symposium, {ISMIS} 2011, Warsaw, Poland, June 28-30, 2011. Proceedings
               of the Industrial Session},
  series    = {Studies in Computational Intelligence},
  year      = {2011},
  volume    = {369},
  publisher = {Springer},
  url       = {http://dx.doi.org/10.1007/978-3-642-22732-5},
  doi       = {10.1007/978-3-642-22732-5},
  isbn      = {978-3-642-22731-8},
  timestamp = {Fri, 24 Oct 2014 12:36:04 +0200},
  biburl    = {http://dblp.uni-trier.de/rec/bib/conf/ismis/2011is},
  bibsource = {dblp computer science bibliography, http://dblp.org}
}