DBLP BibTeX Record 'conf/iscc/LangerLN99'

@inproceedings{DBLP:conf/iscc/LangerLN99,
  author    = {Michael Langer and
               Stefan Loidl and
               Michael Nerb},
  title     = {Customer Service Management: Towards a Management Information
               Base for an IP Connectivity Service},
  booktitle = {ISCC},
  year      = {1999},
  pages     = {149-155},
  ee        = {http://doi.ieeecomputersociety.org/10.1109/ISCC.1999.780790},
  crossref  = {DBLP:conf/iscc/1999},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}

@proceedings{DBLP:conf/iscc/1999,
  title     = {Proceedings of the Fourth IEEE Symposium on Computers and
               Communications (ISCC 1999), 6-8 July 1999, Sharm El Sheikh,
               Red Sea, Egypt},
  booktitle = {ISCC},
  publisher = {IEEE Computer Society},
  year      = {1999},
  isbn      = {0-7695-0250-4},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}

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