PeraltaTKBCNC09'

@inproceedings{DBLP:conf/iq/PeraltaTKBCNC09,
  author    = {Ver{\'o}nika Peralta and
               Virginie Thion-Goasdou{\'e} and
               Zoubida Kedad and
               Laure Berti-Equille and
               Isabelle Comyn-Wattiau and
               Sylvaine Nugier and
               Samira Si-Said Cherfi},
  title     = {Multidimensional Management and Analysis of Quality Measures
               for CRM Applications in an Electricity Company},
  booktitle = {ICIQ},
  year      = {2009},
  pages     = {202-215},
  ee        = {http://mitiq.mit.edu/iciq/iqdownload.aspx?ICIQYear=2009{\&}File=6-D.pdf},
  crossref  = {DBLP:conf/iq/2009},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}

@proceedings{DBLP:conf/iq/2009,
  editor    = {Paul L. Bowen and
               Ahmed K. Elmagarmid and
               Hubert {\"O}sterle and
               Kai-Uwe Sattler},
  title     = {Proceedings of the 14th International Conference on Information
               Quality, ICIQ 2009, Hasso Plattner Institute, University
               of Potsdam, Germany, November 7-8 2009},
  booktitle = {ICIQ},
  publisher = {HPI/MIT},
  year      = {2009},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}