Heavy tailed M/G/1-PS queues with impatience and admission control in packet networks.

Jacqueline Boyer Fabrice Guillemin Philippe Robert Bert Zwart Heavy tailed M/G/1-PS queues with impatience and admission control in packet networks. 2003 INFOCOM http://www.ieee-infocom.org/2003/papers/05_03.PDF db/conf/infocom/infocom2003.html#BoyerGRZ03