BibTeX record conf/incos/SaberiKHC16

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@inproceedings{DBLP:conf/incos/SaberiKHC16,
  author       = {Morteza Saberi and
                  Anne Karduck and
                  Omar Khadeer Hussain and
                  Elizabeth Chang},
  editor       = {Fatos Xhafa and
                  Leonard Barolli and
                  V{\'{a}}clav Sn{\'{a}}sel and
                  Ivan Zelinka},
  title        = {Challenges in Efficient Customer Recognition in Contact Centre: State-of-the-Art
                  Survey by Focusing on Big Data Techniques Applicability},
  booktitle    = {2016 International Conference on Intelligent Networking and Collaborative
                  Systems, INCoS 2016, Ostrawva, Czech Republic, September 7-9, 2016},
  pages        = {548--554},
  publisher    = {{IEEE}},
  year         = {2016},
  url          = {https://doi.org/10.1109/INCoS.2016.136},
  doi          = {10.1109/INCOS.2016.136},
  timestamp    = {Sat, 05 Sep 2020 17:56:28 +0200},
  biburl       = {https://dblp.org/rec/conf/incos/SaberiKHC16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}