KalyanGV05'

BibTeX

@inproceedings{DBLP:conf/imsa/KalyanGV05,
  author    = {Anupama Kalyan and
               Srividya Gopalan and
               Sridhar Varadarajan},
  title     = {A Multicycle Context Model using Oracles and Microsituations
               for Contact Centers},
  booktitle = {IMSA},
  year      = {2005},
  pages     = {191-196},
  crossref  = {DBLP:conf/imsa/2005},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}

@proceedings{DBLP:conf/imsa/2005,
  editor    = {M. H. Hamza},
  title     = {Proceedings of the Ninth IASTED International Conference
               on Internet and Multimedia Systems and Applications (IMSA
               2005), Honolulu, Hawaii, USA, August 15-17, 2005},
  booktitle = {IMSA},
  publisher = {IASTED/ACTA Press},
  year      = {2005},
  isbn      = {0-88986-510-8},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}