Adaptive Resource Management of a Virtual Call Center Using a Peer-to-Peer Approach.

Munir Cochinwala Namon Jackson Hyong Sop Shim Eric Sigman Adaptive Resource Management of a Virtual Call Center Using a Peer-to-Peer Approach. 425-437 2003 conf/im/2003 Integrated Network Management db/conf/im/im2003.html#CochinwalaJSS03