BrennerHRRS09'

@inproceedings{DBLP:conf/im/BrennerHRRS09,
  author    = {Michael Brenner and
               Heinz-Gerd Hegering and
               Helmut Reiser and
               Christian Richter and
               Thomas Schaaf},
  title     = {Introducing process-oriented IT service management at an
               academic computing center: An interim report},
  booktitle = {Integrated Network Management},
  year      = {2009},
  pages     = {706-720},
  ee        = {http://dx.doi.org/10.1109/INM.2009.5188878},
  crossref  = {DBLP:conf/im/2009},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}

@proceedings{DBLP:conf/im/2009,
  title     = {Integrated Network Management, IM 2009. 11th IFIP/IEEE International
               Symposium on Integrated Network Management, Hofstra University,
               Long Island, NY, USA, June 1-5, 2009},
  booktitle = {Integrated Network Management},
  publisher = {IEEE},
  year      = {2009},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}