A theoretical framework to characterize multichannel interaction in electronic commerce.

Vincent Chevrin Alain Derycke José Rouillard A theoretical framework to characterize multichannel interaction in electronic commerce. 48-55 2003 IHM http://doi.acm.org/10.1145/1063669.1063677 conf/ihm/2003 db/conf/ihm/ihm2003.html#ChevrinDR03