User Engagement in Information System Development, Implementation, and Use: Toward Conceptual Clarity.

Leon A. Kappelman Ephraim R. McLean User Engagement in Information System Development, Implementation, and Use: Toward Conceptual Clarity. 199-214 1993 conf/ifip8/1993 Diffusion, Transfer and Implementation of Information Technology db/conf/ifip8/ifip8-1993.html#KappelmanM93