BibTeX record conf/ifip8-2/Richardson03

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@inproceedings{DBLP:conf/ifip8-2/Richardson03,
  author       = {Helen J. Richardson},
  editor       = {Mikko Korpela and
                  Ramiro Montealegre and
                  Angeliki Poulymenakou},
  title        = {{CRM} in Call Centres: The Logic of Practice},
  booktitle    = {Organizational Information Systems in the Context of Globalization,
                  {IFIP} {TC8} {\&} {TC9} / {WG8.2} {\&} {WG9.4} Working Conference
                  on Information Systems Perspectives and Challenges in the Context
                  of Globalization, June 15-17, 2003, Athens, Greece},
  series       = {{IFIP} Conference Proceedings},
  volume       = {254},
  pages        = {69--83},
  publisher    = {Kluwer},
  year         = {2003},
  timestamp    = {Tue, 17 Jun 2003 12:38:25 +0200},
  biburl       = {https://dblp.org/rec/conf/ifip8-2/Richardson03.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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