BibTeX record conf/ifip5-7/RaymundoRNVAMPM15

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@inproceedings{DBLP:conf/ifip5-7/RaymundoRNVAMPM15,
  author       = {H{\'{e}}lcio Raymundo and
                  Jo{\~{a}}o Gilberto Mendes dos Reis and
                  Pedro Luiz de Oliveira Costa Neto and
                  Oduvaldo Vendrametto and
                  Emerson Rodolfo Abraham and
                  Marcos de Oliveira Morais and
                  Carla Caprara Parizi and
                  Sivanilza Teixeira Machado and
                  Helton R. O. Silva and
                  Ant{\^{o}}nio S{\'{e}}rgio Brej{\~{a}}o},
  editor       = {Shigeki Umeda and
                  Masaru Nakano and
                  Hajime Mizuyama and
                  Hironori Hibino and
                  Dimitris Kiritsis and
                  Gregor von Cieminski},
  title        = {Improving Service Quality in Public Transportation in Brazil: How
                  Bus Companies are Simplifying Quality Management Systems and Strategic
                  Planning to Increase Service Level?},
  booktitle    = {Advances in Production Management Systems: Innovative Production Management
                  Towards Sustainable Growth - {IFIP} {WG} 5.7 International Conference,
                  {APMS} 2015, Tokyo, Japan, September 7-9, 2015, Proceedings, Part
                  {I}},
  series       = {{IFIP} Advances in Information and Communication Technology},
  volume       = {459},
  pages        = {484--491},
  publisher    = {Springer},
  year         = {2015},
  url          = {https://doi.org/10.1007/978-3-319-22756-6\_59},
  doi          = {10.1007/978-3-319-22756-6\_59},
  timestamp    = {Tue, 29 Dec 2020 18:40:17 +0100},
  biburl       = {https://dblp.org/rec/conf/ifip5-7/RaymundoRNVAMPM15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}