Kevin Leung John Byrne France Cheong The Use of ICT in the Delivery of Online Services. 67-72 2004 conf/ifip3-2/2004 Information and Communication Technologies and Real-Life Learning http://dx.doi.org/10.1007/0-387-25997-X_8 db/conf/ifip3-2/ifip3-2-2004.html#LeungBC04