A SQFD Approach for Service System Design Evaluation and Optimization.

Shu Liu Xiaofei Xu Zhongjie Wang A SQFD Approach for Service System Design Evaluation and Optimization. 23-27 2009 IESA http://doi.ieeecomputersociety.org/10.1109/I-ESA.2009.29 conf/iesa/2009 db/conf/iesa/iesa2009.html#LiuXW09