HongZ11'

@inproceedings{DBLP:conf/ieem/HongZ11,
  author    = {T. K. Hong and
               Suhaiza Zailani},
  title     = {Service supply chain practices from the perspective of Malaysian
               tourism industry},
  booktitle = {IEEM},
  year      = {2011},
  pages     = {539-543},
  ee        = {http://dx.doi.org/10.1109/IEEM.2011.6117975},
  crossref  = {DBLP:conf/ieem/2011},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}

@proceedings{DBLP:conf/ieem/2011,
  title     = {2011 IEEE International Conference on Industrial Engineering
               and Engineering Management (IEEM), Singapore, Singapore,
               December 6-9, 2011},
  booktitle = {IEEM},
  publisher = {IEEE},
  year      = {2011},
  isbn      = {978-1-4577-0740-7},
  ee        = {http://ieeexplore.ieee.org/xpl/mostRecentIssue.jsp?punumber=6103492},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}