Sylvain Delisle Josée St-Pierre Expertise in a Hybrid Diagnostic-Recommendation System for SMEs: A Successful Real-Life Application. 807-816 http://springerlink.metapress.com/openurl.asp?genre=article&issn=0302-9743&volume=3029&spage=807 2004 conf/ieaaie/2004 IEA/AIE db/conf/ieaaie/ieaaie2004.html#DelisleS04