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BibTeX record conf/ieaaie/BauerK99
@inproceedings{DBLP:conf/ieaaie/BauerK99, author = {Bernhard Bauer and Cornel Klein}, editor = {Ibrahim F. Imam and Yves Kodratoff and Ayman El{-}Dessouki and Moonis Ali}, title = {A Multi-agent Solution for Advanced Call Centers}, booktitle = {Multiple Approaches to Intelligent Systems, 12th International Conference on Industrial and Engineering Applications of Artificial Intelligence and Expert Systems, IEA/AIE-99, Cairo, Egypt, May 31 - June 3, 1999, Proceedings}, series = {Lecture Notes in Computer Science}, volume = {1611}, pages = {450--459}, publisher = {Springer}, year = {1999}, url = {https://doi.org/10.1007/978-3-540-48765-4\_49}, doi = {10.1007/978-3-540-48765-4\_49}, timestamp = {Tue, 14 May 2019 10:00:37 +0200}, biburl = {https://dblp.org/rec/conf/ieaaie/BauerK99.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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