BibTeX record conf/ideal/BarberaGRPJRB06

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@inproceedings{DBLP:conf/ideal/BarberaGRPJRB06,
  author       = {Stella Heras Barber{\'{a}} and
                  Juan {\'{A}}ngel Garc{\'{\i}}a{-}Pardo and
                  Rafael Ramos{-}Garijo and
                  Alberto Palomares and
                  Vicente Juli{\'{a}}n and
                  Miguel Rebollo and
                  Vicente J. Botti},
  editor       = {Emilio Corchado and
                  Hujun Yin and
                  Vicente J. Botti and
                  Colin Fyfe},
  title        = {{CBR} Model for the Intelligent Management of Customer Support Centers},
  booktitle    = {Intelligent Data Engineering and Automated Learning - {IDEAL} 2006,
                  7th International Conference, Burgos, Spain, September 20-23, 2006,
                  Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {4224},
  pages        = {663--670},
  publisher    = {Springer},
  year         = {2006},
  url          = {https://doi.org/10.1007/11875581\_80},
  doi          = {10.1007/11875581\_80},
  timestamp    = {Tue, 14 May 2019 10:00:45 +0200},
  biburl       = {https://dblp.org/rec/conf/ideal/BarberaGRPJRB06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}