Hanna Eberle Stefan Föll Klaus Herrmann Frank Leymann Annapaola Marconi Tobias Unger Hannes Wolf Enforcement from the Inside: Improving Quality of Business in Process Management. 405-412 2009 ICWS http://dx.doi.org/10.1109/ICWS.2009.82 conf/icws/2009 db/conf/icws/icws2009.html#EberleFHLMUW09